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What You Need to Know About Text Message Marketing and HubSpot

Thu, Dec 14, 2023

Content Marketing HubSpot

What You Need to Know About Text Message Marketing and HubSpotIn today's digital age, reaching customers on their most personal devices – their mobile phones – is not just an option; it's a necessity. Text message marketing, or SMS (Short Message Service) marketing, taps into this potential by sending promotional or transactional messages directly to your customers' pockets. With an astounding open rate of 98%, it's one of the most effective channels for immediate and direct customer outreach. Let's dive into how text message marketing can revolutionize your business communication and how HubSpot seamlessly integrates into this strategy.

What is Text Message Marketing?

Simply put, text message marketing involves sending messages, be it promotional offers, reminders, or alerts, to customers via SMS. Its effectiveness lies in its immediacy and directness, making it a cornerstone in modern marketing strategies.

The Real-World Impact of SMS Marketing

I've personally witnessed the power of SMS marketing in action. One of my clients leverages SMS marketing to send the latest listings to potential buyers and sellers. The immediacy of SMS allows for quick responses and real-time interaction within the app itself. What's more, with HubSpot's integration, each contact's information and interaction history, including SMS messages, are meticulously recorded, streamlining the management of recently contacted and interested clients.

HubSpot: Your SMS Marketing Powerhouse

HubSpot excels in harmonizing your SMS marketing efforts. It not only allows you to craft and dispatch messages but also automates your SMS campaigns and tracks their performance. The real magic lies in its ability to log interactions, including the content and timing of SMS messages, directly onto the customer's contact record. This integration ensures a cohesive and personalized customer experience, bridging the gap between various communication channels.

Best Practices in SMS Marketing

Success in SMS marketing hinges on striking the right balance in your messaging frequency. Overdo it, and you risk unsubscribes due to annoyance; underdo it, and your audience might forget why they opted in. It's crucial to be thoughtful and occasionally spontaneous. For instance, unexpected perks like exclusive discount codes for SMS subscribers or engaging questions can spur interaction and valuable insights.


Text message marketing isn't just about sending messages; it's about creating a dynamic and interactive dialogue with your customers. With tools like HubSpot, managing these conversations becomes effortless, allowing you to focus on crafting messages that resonate. Whether you're new to SMS marketing or seeking to refine your existing strategy, embracing its potential can be a game-changer for your business.

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